Responsible gambling

As part of our commitment to ensuring that you have the best possible experience, we want to provide you with some useful tools and information to help you manage your gaming.

At Chanze Casino, we believe it's essential for players to be aware of how gambling can affect them. If you're experiencing any issues or concerns related to your betting habits, we encourage you to use our responsible gaming features and explore additional support options available online.

Self-Exclusion

If you feel that you need a break from gaming, you can self-exclude yourself from our platform for a period of time ranging from 24 hours up to six months. To do this:

Go to the Responsible Gaming section within your account settings.
Click on 'Self Exclusion' and follow the instructions provided.

Deposit Limits

To help manage your budget, you can set deposit limits that will prevent you from exceeding a specified amount over a certain period of time.

To set a deposit limit:

Go to the Responsible Gaming section within your account settings.
Click on 'Deposit Limit' and choose an option that suits your needs.

Loss Limits

You can also set loss limits, which will stop you from losing more money than desired during a session or over a specified period of time.

To set a loss limit:

Go to the Responsible Gaming section within your account settings.
Click on 'Loss Limit' and choose an option that suits your needs.

Session Reminders

We want to remind you about responsible gaming habits, so we provide tools like session reminders to help you maintain control over your betting activities.

To enable a session reminder:

Go to the Responsible Gaming section within your account settings.
Click on 'Session Reminder' and choose an option that suits your needs.

Contacting Support

If you need assistance or advice regarding responsible gaming, please do not hesitate to reach out to our friendly customer support team via live chat or email for help.

Additional Resources:

GamCare - A leading charity providing confidential information, counseling, and treatment services.
UK Gambling Commission's guidance on Responsible Gaming

We care about your well-being and are committed to ensuring you have the best gaming experience possible. Should you require further assistance, please don't hesitate to contact our team for support.